February 29, 2024 We have remove PowerShop from the list, as when we contact them they acknowledge they are not compliant and wont be for at least 6 month, this was reported to ACCC

January 29, 2024, (observation) New retailers in the platform need to load data. So far, the average time from consent to load is 72 hours. We are working with API providers and retailers to fix this immediately.

The latest fix is coming soon (in observation) January 9, 2024 **https://progress.voltarocks.com/43847/api-origin-cdr-issues**

December 19, 2023 Due to changes in our ADR API, users cannot connect to their data. We have found the issue and are working to resolve it ASAP

November 27, 2023 (fixed) AGL consent is failing due to a consent update. We are working to fix these issues

July 3, 2023 (fixed)

ENERGY AUSTRALIA

EA Authentication is failing, which we believe is due to a bad deployment of EA CDR compliance. We are engaging with them to fix it.

OTHERS

List of known problems with Consumer Data Rights (CDR) open energy in Australia, and any known issues per retailer AGL, Origin and Energy Australia:

• Data connection reliability: There have been some reports of problems with the data connection between retailers and the CDR data warehouse. This has resulted in some consumers needing help accessing their data or waiting long periods to update their data.
• Move and control over the gap: There have been some concerns about consumers' ability to move their data between retailers. The CDR data warehouse is owned and operated by the Australian government, and there is no guarantee that consumers can take their data with them if they switch retailers.
• Structured data problems: There have been some reports of problems with the structured data retailers provide. This has made it difficult for some businesses to use the data to develop new products and services.
• Need for more gaps reliability: There have been some reports of missing data from retailers. This has made it difficult for consumers to get a complete picture of their energy usage.

The following are some specific issues that have been reported with AGL, Origin and Energy Australia:

• AGL: There have been reports of problems with AGL's two-factor authentication process. This has made it difficult for some consumers to access their data.
• Origin: There have been reports of problems with Origin's data quality. This has made it difficult for some businesses to use the data to develop new products and services.